Privacy Policy

At Eleanor Read Garden Design (ERGD) we are committed to respecting and protecting your privacy.

This policy explains why and when we collect personal information about people who visit our website, how we keep it secure, how we use it and the conditions under which we may disclose it to others.

We may change this policy occasionally so please check our website from time to time to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy.

If you have questions regarding this policy and/or our privacy practices contact us by email at eleanorreadgardendesign@gmail.com or telephone 07866 452512.

As the Data Controller, we determine the purpose for which and the manner in which your personal data is or may be processed. Processing means how we handle your data in relation to information or data we have obtained, recorded or are holding. The information or data that we carry out any operation or set of operations includes:

organisation, adaption or alteration of the information or data,
retrieval, consultation or use of the information or data,
disclosure of the information or data by transmission, dissemination or otherwise making available, or
alignment, combination, blocking, erasure or destruction of the information or data.

Who are we?

We are Eleanor Read Garden Design (ERGD).

What personal information or data do we collect about you?

Personal data means any information about an individual from which that person can be identified.

When you use our website we may collect, store, use and transfer general personal data about you. This includes:

first name, last name, username, title, billing address, email address, telephone numbers.

We may also collect demographic or statistical data for any purpose. Although this data may be derived from your personal data, it does not directly or indirectly reveal your identity and is not considered personal data under regulation.

We do not collect Special Categories of personal data such as political opinions, ethnicity, religious beliefs, sexual orientation, health data, or criminal convictions.

What if you refuse or fail to provide your personal data?

If by law or under contract we require personal data and you refuse to provide it, we may not be able to perform the contract or provide the requested service. In such cases we may have to cancel the product or service, but will notify you if this is the case.

How do we collect your personal data?

We collect data using various methods:

when you create an enquiry on our website,
when you request marketing information about our products and services.

How do we use your personal data?

We use your personal data when the law allows, under the following lawful bases:

Contract – e.g. when providing quotes or services.
Legitimate Interest – e.g. contacting you about relevant products/services. You may opt out at any time by emailing eleanorreadgardendesign@gmail.com or calling 07866 452512.
Consent – e.g. if you request marketing communications. We will always seek your consent first.
Legal Obligation – e.g. complying with regulatory requirements.

Opting Out

You can withdraw consent or opt out of marketing at any time by emailing eleanorreadgardendesign@gmail.com or calling 07866 452512.

Cookies

Your browser can refuse cookies or alert you when they are used. Disabling cookies may affect functionality of parts of our website.

Summary of how we use your personal data

Activity / Purpose	Type of Data	Lawful Basis	Retention
Services or products provided, or quotes requested	General data (name, title, address, email, phone, IP)	Contract	Length of time required by law/regulation
Marketing/communications	General data	Legitimate Interest or Consent	Up to 3 years, unless you opt out

Change of purpose

We only use your data for the purpose collected unless another use is compatible. We will notify you if processing is required for a different purpose.

Who do we share your personal data with?

HMRC, regulators and authorities (where legally required).
Professional advisers (auditors, insurers, accountants).
IT/system providers.
Third parties in the event of a business transfer or merger.

We require all third parties to treat your data lawfully and securely, and only for specified purposes.

International Transfers

We do not transfer your data outside of the UK/EEA.

Data Security

We have put in place security measures to prevent your data from being lost, used, altered or accessed without authorisation. Access is limited to those with a business need and subject to confidentiality.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes collected, including accounting and legal requirements.

Your Legal Rights

You have the right to:

Withdraw consent at any time.
Request access to your personal data.
Request correction of inaccurate or outdated data.
Request erasure where no longer required.
Restrict processing in certain cases.
Object to processing (e.g. for direct marketing).
Request data portability.

To exercise these rights, email eleanorreadgardendesign@gmail.com or call 07866 452512.

Fees

Requests are generally free, but we may charge a reasonable fee if a request is repetitive, excessive or unfounded.

Response Times

We aim to respond within one month. For complex or multiple requests, this may take longer – in which case you will be informed.

Updates to this Notice

This policy was last updated on 2nd August 2023. Please notify us if your personal data changes.

Queries or Complaints

If we cannot resolve your concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Phone: 0303 123 1113
Website: https://ico.org.uk/global/contact-us/email/
Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK